Helpful people.
At every turn.
Hire customer service and support staff for information desks, visitor enquiries and guest assistance. A friendly point of contact throughout your exhibition, activation or venue event.
A clear answer.
A friendly direction.
Give visitors someone to turn to when they need information or help finding their way. Our customer-facing staff work from your brief and agreed procedures, with questions outside their scope referred to your designated team.
Ready for everyday questions.
Help with opening times, event schedules, facilities and common visitor enquiries using the information you provide.
Make the next step clearer.
Direct guests to exhibitors, sessions, seating and amenities, following your venue map and guest assistance arrangements.
A welcoming point of contact.
Welcome visitors, explain agreed activity information and connect interested customers with the right person in your team.
From opening time
to the final enquiry.
Brief the team
Share your venue layout, FAQs, responsibilities and reporting contacts before visitors arrive.
Help visitors
Answer routine questions, give directions and support the guest-facing duties in your brief.
Hand over clearly
Pass updates and unresolved enquiries to the agreed contact across shifts.
One helpful desk.
Or a team across the venue.
Plan support across desks, entrances and visitor areas. Match shifts to opening hours and peak periods, and identify the posts that need continuous coverage.
Need separate registration or ticketing duties? Include those roles in the same enquiry so responsibilities are clear across the whole team.
Your information.
Ready for the team.
Equip staff with the answers and contacts they need to represent your event confidently. Include setup, induction and briefing time within your requested shifts.
Visitor information
Provide current schedules, opening hours, facilities information and answers to common questions.
Venue & accessibility
Share maps, exhibitor locations, accessible routes and the agreed guest assistance arrangements.
Coverage & presentation
Specify desk locations, busy periods, continuous coverage needs, attire and arrival instructions.
Contacts & escalation
Set clear responsibilities and identify who receives questions, complaints or issues outside the staff brief.
Plan your support team in three steps.
Dates, venue & visitors.
Tell us your location, event dates, opening hours and expected attendance.
Posts, duties & shifts.
List the desks or areas to cover, routine enquiries, peak periods and shift times.
A team for your visitor needs.
We review your requirements and provide a staffing quote. Share the final information, procedures and onsite contacts as plans develop.
Melbourne · Sydney · Brisbane · Gold Coast · Adelaide · Canberra · Perth
A few useful details.
What can customer service staff help with?
Information desks, routine visitor questions, directions and agreed activation or display support. Staff follow your brief and refer questions outside their responsibilities to your designated team.
How is this different from registration staff?
Customer service focuses on visitor information and ongoing guest assistance. Registration staff support delegate lists, badges and reception desks. Ticketing staff support scanning, wristbands and event entry.
Can I book multiple desks or event days?
Yes. Send the locations, dates, opening hours and duties for each post. Identify areas that need continuous coverage and any arrival or visitor peaks.
What information should I provide?
Share venue maps, current schedules, visitor FAQs, presentation requirements, reporting contacts and escalation procedures. Include any induction or system training in the requested shift times.
How are unusual enquiries handled?
Agree on the staff responsibilities and referral process before the event. Questions, complaints and issues outside the brief go to the contact you nominate.
What determines the price?
Your quote depends on location, dates, staff numbers, hours and duties. Include briefing, induction and coverage requirements when requesting your team.
The right support.
Throughout your event.
Send your dates, venue, visitor numbers and duties. Select Customer Service / Support Staff on the enquiry form.
PEOPLE-FIRST SUPPORT. THROUGHOUT YOUR EVENT.
Customer Service & Support Staff
Helpful people at the moments that matter. Hire staff for visitor enquiries, information desks and guest assistance at exhibitions, activations and busy venues.
A clear point of contact for every guest
Origin Five supplies customer-facing staff who help visitors find information, navigate your venue and connect with the right person. They work from your event brief and agreed procedures, with questions outside their scope referred to your designated team.
Choose this role for
Information desks and visitor enquiries
Directions, session information and venue guidance
Exhibition, shopping-centre and brand activation support
Guest assistance throughout the event
For this service, select Customer Service / Support Staff on our Contact Us form.
From a single help desk to a multi-day visitor team
Build your customer-service team around the busiest parts of your event. We can review staffing across desks, entrances and visitor areas, with shift coverage suited to your opening hours.
Before opening: brief staff on venue layout, FAQs and escalation contacts.
During the event: answer routine questions, guide visitors and support queues.
Across shifts: hand over updates and unresolved enquiries to the agreed contact.
Share your dates, location, expected attendance and duties so we can confirm availability and recommend an appropriate staffing arrangement.
Information desks
A friendly, visible contact point for opening times, event schedules, facilities and common visitor questions.
Visitor guidance
Help guests find exhibitors, sessions, seating and amenities, using your venue plan and event information.
Activations & displays
Welcome visitors, explain agreed activity information and connect interested customers with your team.
Multi-day coverage
Plan staffing across opening hours, peak periods and event dates. Tell us which posts need continuous coverage.
Local & national events
Enquire for Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Canberra and Perth. Availability is confirmed for your dates and venue.
Clear responsibilities
Agree on duties, dress code, reporting contacts and escalation procedures before the shift, so staff know where they can help.
Choose the right guest-facing role
Customer service: visitor questions, information desks and ongoing guest assistance.
Registration & front-of-house staff support delegate lists, badges and reception desks.
Ticketing & guest check-in staff support ticket scanning, wristbands and entry queues.