Terms and Conditions – Origin Five

Booking Deposits

Payment of a booking deposit confirms acceptance of these Terms and Conditions. All booking deposits are non-refundable.

Deposits secure staffing services for the scheduled event date and timeframe and cover availability, administration, and rostering.

Final event details and indicative staff information are generally provided approximately one day prior to the event. Staff allocations may be confirmed later or adjusted due to availability or operational requirements. Any changes are managed with the intention of delivering the agreed service.

Payments and Remittance

Payments may be made via direct deposit or credit card. A credit card surcharge applies to all card transactions.

Full payment is required prior to the event date in accordance with the issued invoice.

For direct deposit payments, proof of payment must be provided to confirm the booking.

Staffing Allocation and Fulfilment

Origin Five operates as an on-demand staffing provider. Staff are allocated based on availability and confirmed close to the event date.

While reasonable efforts are made to fulfil all confirmed roles, staffing is subject to real-world operational factors. If a staff member becomes unavailable, this does not constitute a cancellation of the entire booking.

Where possible, adjustments or replacement staff may be attempted; however, availability and timing cannot be guaranteed at short notice.

Customers are charged only for staffing time actually worked.

Cancellations and Rescheduling

All booking deposits remain non-refundable.

Cancellations made close to the event date may incur partial or full charges in line with staffing and services already secured.

Rescheduling may be permitted subject to notice and availability. A rescheduling fee applies and rescheduled bookings must take place within an agreed timeframe. Deposits are not transferable between dates.

Credits toward future bookings may be issued at Origin Five’s discretion and do not apply to deposits.

Refunds and Service Delivery

Refunds or credits are assessed per individual staff member and per service delivered, not per booking as a whole.

If a staff member does not attend their scheduled shift, any prepaid amount relating specifically to that staff member will be credited or refunded for the time not delivered.

If a staff member arrives late, charges will be reduced in 15-minute increments to reflect the actual time worked.

Where operationally feasible and with the customer’s agreement, a staff member may work additional time at the end of the scheduled shift to make up for a late arrival. In these circumstances, no credit or refund applies to the time made up.

A single staff cancellation does not entitle the customer to a refund of the full booking.

Early release of staff does not qualify for a refund. Staff are paid for their confirmed shift as a minimum, which forms part of the basis of the booking and staff acceptance of the engagement.

All refund or credit requests must be submitted within a reasonable timeframe following the event to allow for review.

Performance and Reliability

Origin Five is not liable for unforeseen staff cancellations, late arrivals, or no-shows beyond reasonable control.

Staff are supplied based on declared experience and availability. Dissatisfaction relating to performance or skill level does not automatically entitle the customer to a refund.

Any concerns should be raised as early as practicable during the event to allow for internal review or response.

Staff Skillset and Role Scope

Staff are allocated according to declared skills and suitability for general event and hospitality support roles, which typically include:

• Basic food and beverage service
• Bar assistance
• General event support

Staff are not trained fine-dining waiters and are not expected to provide silver service, formal multi-course service, or carry multiple plates unless specifically requested and confirmed in writing prior to booking.

Events requiring elevated or specialised service must be communicated in advance for suitability assessment.

Service Time Extensions

Staff are booked on an hourly basis.

Any additional time worked beyond the scheduled finish is treated as an approved extension where a staff member is requested, directed, or permitted to continue working by the customer or associated parties.

Additional time is billed in 15-minute increments at the applicable rate. Same-day extensions or on-site overruns may attract additional surcharges.

Payment for extended time is required promptly following the event. Outstanding balances may impact future bookings and may result in recovery action, with associated costs payable by the customer.

Same-Day Bookings and Public Holidays

Same-day bookings may be accommodated subject to availability. Confirmation is only provided once staff are secured. Urgency surcharges may apply.

Public holiday bookings attract additional surcharges.

Parking and Additional Costs

Customers are responsible for any parking fees or fines incurred by staff while attending the event.

Staff Review Policy

Staff performance is monitored internally.

Staff who receive repeated substantiated performance issues may be removed from future bookings.

In serious or substantiated circumstances, Origin Five reserves the right to restrict future engagements for a staff member following a single significant issue.

Photography and Media

By engaging Origin Five, customers consent to the use of photos or video captured at the event for marketing purposes.

Consent may be withdrawn by providing notice prior to or during the event.

All media captured remains the intellectual property of Origin Five. Any media-related concerns must be submitted in writing.

Insurance and Liability

Origin Five does not provide public liability insurance for the event itself or the event location.

Customers are responsible for arranging appropriate public liability insurance to cover the venue, event operations, and attendees.

All staff supplied by Origin Five are engaged on an individual basis and are responsible for maintaining their own public liability insurance applicable to their services.

Communications

By booking with Origin Five, customers agree to receive operational and occasional marketing communications. Opt-out requests may be made at any time.